Man with Van Dulwich Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Dulwich provides removal and related services. By making a booking, using our services, or allowing our staff to begin work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

1.1 Client means the person, firm, or organisation requesting or paying for the services.

1.2 Services means removal, transport, loading, unloading, packing, unpacking, furniture moving, and any related services agreed between the Client and Man with Van Dulwich.

1.3 Goods means the items, furniture, personal effects, or other property which are the subject of the Services.

1.4 Vehicle means the van or other vehicle used by Man with Van Dulwich to provide the Services.

1.5 Contract means the agreement between the Client and Man with Van Dulwich, incorporating these Terms and Conditions and the specific details of the booking.

2. Scope of Services

2.1 Man with Van Dulwich provides domestic and commercial removal and transport services, including but not limited to house moves, flat moves, small office moves, single item transport, and furniture deliveries within our service area and to other locations in the United Kingdom as agreed.

2.2 The exact scope of the Services, including the date, time, addresses, size of the Vehicle, anticipated duration, and any additional labour required, will be agreed at the time of booking.

2.3 Any Services requested on the day of the move that were not previously agreed are subject to availability, may incur additional charges, and may require written or verbal confirmation from the Client.

3. Booking Process

3.1 Clients may request a quotation by providing accurate information about the collection and delivery addresses, access conditions, property size, inventory of Goods, any heavy or bulky items, and any special requirements.

3.2 Quotations are based on the information supplied by the Client. Any change in circumstances, including but not limited to access difficulties, additional Goods, extra floors, or waiting time, may result in a revised quotation or additional charges.

3.3 A booking is only confirmed when Man with Van Dulwich has accepted the request and the Client has agreed to these Terms and Conditions. Man with Van Dulwich reserves the right to decline a booking at its discretion.

3.4 Man with Van Dulwich may require a deposit or full payment in advance to secure a booking. If a deposit is requested, the booking will not be confirmed until the deposit has been received.

3.5 The Client is responsible for checking the booking details and notifying Man with Van Dulwich promptly of any errors or changes.

4. Client Responsibilities

4.1 The Client must ensure that:

a The Goods are properly packed, protected, and ready for transport unless packing services have been specifically agreed.

b All fragile items are clearly marked and adequately protected.

c Items such as washing machines, cookers, and other appliances are disconnected, drained, and secure for transport.

d Any required permissions for parking, loading, or access are obtained in advance, including local permits where required.

e Accurate information has been provided regarding access issues such as narrow streets, low bridges, restricted parking, stairs, lifts, or long carrying distances.

4.2 The Client, or an authorised representative, must be present at the collection and delivery addresses to oversee the work, provide instructions, and sign any documentation. If no representative is present, Man with Van Dulwich will proceed as reasonably possible, but accepts no liability for loss or damage arising from lack of guidance.

4.3 The Client is responsible for ensuring that Goods loaded by them or under their instruction are safe and suitable for transport.

5. Payments and Charges

5.1 Charges may be based on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking.

5.2 Unless otherwise agreed, time-based Services are charged from the scheduled arrival time of the Vehicle at the collection address until the completion of unloading at the final destination, including any waiting time caused by delays outside the control of Man with Van Dulwich.

5.3 Additional charges may apply for:

a Extra labour or additional Vehicles.

b Long carrying distances from the Vehicle to the property.

c Stairs or floors not previously disclosed.

d Delays in access at either address.

e Late changes to the booking details.

f Congestion charges, tolls, parking fees, and penalties incurred as a direct result of following the Client’s instructions.

5.4 Payment terms will be confirmed at the time of booking. Man with Van Dulwich may require payment in full on completion of the Services or in advance.

5.5 If payment is not made in accordance with the agreed terms, Man with Van Dulwich reserves the right to charge interest on overdue sums and may withhold delivery of Goods until payment has been received in full.

6. Cancellations and Amendments

6.1 If the Client wishes to cancel or amend a booking, they must notify Man with Van Dulwich as soon as possible.

6.2 Man with Van Dulwich may apply the following cancellation charges, based on the notice given before the scheduled start time:

a More than 7 days notice: no cancellation charge, any deposit may be refunded or transferred at the discretion of Man with Van Dulwich.

b Between 7 days and 48 hours notice: up to 50 percent of the quoted price may be charged.

c Less than 48 hours notice or on the day of the move: up to 100 percent of the quoted price may be charged.

6.3 If the Client fails to be present at the agreed time and location, or fails to provide access, this may be treated as a same day cancellation and charged accordingly.

6.4 If the Client requests significant changes to the booking, including changes of date, location, or scope of work, Man with Van Dulwich will use reasonable efforts to accommodate these changes but cannot guarantee availability. Any such change may result in a revised quotation and additional charges.

6.5 Man with Van Dulwich reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including severe weather, Vehicle breakdown, illness, or safety concerns. In such cases, any deposit or prepayment will be refunded or alternative arrangements offered where possible. Man with Van Dulwich will not be liable for consequential losses arising from such cancellations.

7. Excluded and Prohibited Items

7.1 Unless expressly agreed in writing, Man with Van Dulwich does not transport:

a Cash, securities, or high value items such as jewellery, watches, or precious metals.

b Dangerous, hazardous, or illegal items including explosives, firearms, weapons, chemicals, gas cylinders, or flammable substances.

c Perishable goods requiring special storage conditions.

d Animals or live plants.

e Waste, rubble, or materials intended for disposal, except where agreed as part of a lawful waste collection service.

7.2 If any prohibited items are transported without prior agreement, Man with Van Dulwich may remove or dispose of them at the Client’s risk and expense and may report any illegal items to the relevant authorities.

8. Waste and Environmental Regulations

8.1 Man with Van Dulwich complies with applicable waste and environmental regulations. We are not a general waste carrier and only remove items for disposal where this has been explicitly agreed as part of the Service.

8.2 Where waste removal or disposal is agreed, the Client confirms that:

a The items for disposal are lawfully in their possession.

b The items are not hazardous waste or subject to special disposal requirements unless this has been agreed in advance.

c They understand that charges may include disposal or recycling fees in addition to transport costs.

8.3 Man with Van Dulwich reserves the right to refuse to remove any items which are unsafe to handle, prohibited by law, or not as described at the time of booking.

8.4 Fly-tipping or unlawful disposal is strictly prohibited. Goods accepted for disposal will be taken to appropriate facilities or dealt with in compliance with applicable regulations.

9. Liability and Limitations

9.1 Man with Van Dulwich will exercise reasonable care and skill in providing the Services. However, liability is limited as set out in this section.

9.2 Man with Van Dulwich will not be liable for:

a Loss or damage arising from the Client’s failure to pack Goods properly, unless packing Services have been provided by us.

b Damage to Goods where the Client has requested that they remain in drawers, cupboards, or similar.

c Damage resulting from lifting or moving items that are unsafe or excessively heavy where the Client has insisted on their movement against advice.

d Loss or damage to the interior or exterior of a property where caused by existing structural weaknesses, poor access, or pre-existing damage.

e Loss or damage to Goods not adequately protected, boxed, or labelled as fragile by the Client.

9.3 Any liability for loss or damage to Goods while in the care of Man with Van Dulwich, whether caused by negligence or otherwise, will be limited to a reasonable repair or replacement cost, subject to an overall cap per job, unless specific enhanced cover has been agreed in advance.

9.4 Man with Van Dulwich shall not be liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss arising from delays, missed appointments, or rearranged installations.

9.5 The Client must notify Man with Van Dulwich in writing of any visible loss or damage as soon as reasonably practicable and in any event within 48 hours of completion of the Services. For loss or damage not immediately apparent, the Client must notify Man with Van Dulwich within 7 days of the move. Failure to do so may affect the ability to investigate or resolve the matter.

9.6 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be limited or excluded.

10. Access, Parking, and Delays

10.1 The Client is responsible for ensuring that suitable parking is available for the Vehicle at both the collection and delivery addresses. This may include arranging permits or reserving space where necessary.

10.2 Man with Van Dulwich is not responsible for parking fines or penalties caused by the absence of valid permits or lack of suitable parking where the Client has not made adequate arrangements. Any such costs incurred may be added to the Client’s invoice.

10.3 Man with Van Dulwich will not be liable for delays caused by traffic, road closures, extreme weather, accidents, Vehicle breakdown, or other events beyond our reasonable control.

10.4 If delays occur which are outside the control of Man with Van Dulwich, additional time-based charges may apply.

11. Subcontracting

11.1 Man with Van Dulwich may use trusted subcontractors or additional vehicles to carry out part or all of the Services. This will not affect the Client’s rights under these Terms and Conditions.

11.2 Where subcontractors are used, Man with Van Dulwich will remain the main point of contact for the Client and will coordinate the Services.

12. Complaints and Dispute Resolution

12.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the team on the day where possible so that it can be addressed promptly.

12.2 If the matter cannot be resolved on the day, the Client should submit a written complaint with full details of the issue, including dates, addresses, and any supporting evidence.

12.3 Man with Van Dulwich will investigate complaints in good faith and aim to provide a written response within a reasonable timeframe. The Client agrees to cooperate in any investigation and to provide further information if requested.

13. Privacy and Data Protection

13.1 Man with Van Dulwich will collect and process personal data such as names, addresses, and contact details solely for the purpose of providing and administering the Services, handling payments, and managing any queries or complaints.

13.2 Personal data will be handled in accordance with applicable data protection laws. Man with Van Dulwich will not sell or share personal data with third parties except where necessary to provide the Services, comply with legal obligations, or with the Client’s consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute arising out of or in connection with them, or the Services provided by Man with Van Dulwich, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remainder shall continue in full force and effect.

15.2 No failure or delay by Man with Van Dulwich in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

15.3 These Terms and Conditions, together with the booking confirmation and any agreed written variations, constitute the entire agreement between the Client and Man with Van Dulwich in relation to the Services and supersede any prior discussions or representations.

15.4 Man with Van Dulwich may update these Terms and Conditions from time to time. The version in force at the time of the booking will apply to the Contract.